Returns & Exchanges
Once your order is placed, orders can not be changed, modified or cancelled after checkout. We work hard to ship your order as soon as humanly possible. You are welcome to return the item to us in accordance with our return policy.
All items must be returned in NEW condition. This means items must be unworn, unwashed, odor & pet hair free, must not have deodorant, make up, have tags on or food stains in order to be eligible for a return.
You are responsible for return shipping. Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.
If you are local, you may contact us for a local drop off location.
Returned items must be postmarked within 14 days of receipt.
You will recieve your refund once your return is received and passes eligeble return inspection.
Please allow 5-7 business days from receipt for funds to process.
The Exceptions: Items in the "Clearance" section, anything discounted, scarves, belts, socks, hair accessories, earrings and undergarments (bandeaus, bralettes, camis, etc) are final and cannot be returned.
Once a package is shipped from our warehouse, it is out of our hands if a package is lost. 7 Leather Boutique will not be held responsible. If you feel as though your package has been lost, please submit a claim to USPS here.
All packages sent out have GPS tracking information embedded in the barcode.
If an item states "delivered" but you did not receive you will need to contact your local post office in the event that they mistakenly stated the package as delivered, but still have it in their possession. If the package does not turn up with those steps, we must allow 15 business days (excluding holidays and weekends) for the package to show up. If it does not turn up within this time frame, we ask that you email email@example.com.
If your tracking shows "delivered" and you have not received your package, 7 Leather IS NOT responsible. This issue must be resolved with the United States Postal Service or your local law enforcement.
If an order is shipped from 7 Leather Boutique to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer. 7 Leather WILL NOT assume responsibility for lost or stolen packages.
Send item(s) to:
7 Leather Boutique
11605 N. Harrison St.
Kansas City, MO 64155
Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for return. If you no longer have your packing slip, please include a note with the following information:
Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process.
If you have any questions regarding our return policy please feel free to contact us through our main Facebook page via Messenger, email firstname.lastname@example.org.